Contact Us
We're Here to Help
Welcome to Walton's Hardware Customer Support.
Whether you need assistance choosing the right tools, have a question about an existing order or require help with delivery or returns, we're here to assist you.
We are committed to providing clear information, reliable customer service and a convenient shopping experience.
Get in Touch
Store Name: Walton's Hardware
Address: 721 Knutsford Rd, Latchford East, Warrington WA4 1JY, United Kingdom
Phone: +44 19 2565 9920
Email: help@waltonshardware.com
Website: https://waltonshardware.com
Customer Support
You can contact us regarding:
-
Product information and specifications
-
Hardware and DIY product enquiries
-
Order confirmations and payment questions
-
Shipping and delivery information
-
Order tracking assistance
-
Returns, refunds and exchanges
-
Damaged or defective products
-
General customer service enquiries
Order Enquiries
For faster assistance with an existing order, please include your order number and the email address used at checkout.
If your enquiry concerns a damaged or incorrect product, photographs may help us investigate the issue.
Shipping Information
Order Processing: 1–3 business days
Economy Shipping: Free — 5–8 business days
Standard Shipping: £15 — 3–4 business days
Estimated shipping times begin after dispatch.
Returns and Refunds
We offer a 30-day returns policy.
For return requests, please email help@waltonshardware.com with your order details.
Our team will provide instructions for the next steps.
Send Us a Message
You can also use the contact form available on our website.
Please provide your name, email address and a clear description of your enquiry.
We aim to respond to customer enquiries as promptly as reasonably possible.
Thank you for choosing Walton's Hardware.
Your trusted destination for hardware, tools and DIY essentials.