Terms of Service

Last updated:  October 2026

Welcome to Walton's Hardware. These Terms of Service govern your use of our website, waltonshardware.com, and purchases made through our online store.

By accessing our website or placing an order, you agree to these terms, subject to your applicable statutory rights.

1. Overview

Walton's Hardware operates an online retail store offering hardware products, hand tools, power tools, DIY equipment, home improvement supplies and related accessories.

Throughout these terms, "we", "us" and "our" refer to Walton's Hardware.

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into a binding purchase contract.

You agree to provide accurate contact, billing and delivery information.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and prices are accurate.

However, minor variations in product appearance, colour or packaging may occur.

Please review product specifications carefully before purchasing.

If a product is materially different from its description, your statutory rights remain unaffected.

4. Product Availability

All orders are subject to availability.

If an item becomes unavailable after purchase, we will contact you to arrange an appropriate alternative, revised delivery arrangement or refund.

5. Pricing and Payment

Product prices are displayed in British pounds sterling (GBP).

Any applicable delivery charges will be shown before checkout is completed.

We reserve the right to correct genuine pricing errors. If an error affects your order, we will contact you before proceeding and offer the option to cancel for a refund.

Payment must be completed using an accepted payment method displayed at checkout.

6. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance.

A purchase contract is formed when we accept your order, normally through dispatch confirmation.

We may decline an order for legitimate reasons, including stock unavailability, suspected fraud or an obvious pricing error.

Where payment has been taken for an order we cannot fulfil, we will arrange a refund.

7. Shipping and Delivery

Our delivery services are described in our Shipping Policy.

Current shipping options include:

  • Economy Shipping: Free, estimated 5–8 business days.

  • Standard Shipping: £15, estimated 3–4 business days.

  • Order processing: 1–3 business days.

Delivery estimates apply after dispatch.

8. Returns and Refunds

We offer a 30-day returns policy as described in our Return & Refund Policy.

Nothing in these terms affects your statutory rights under applicable UK consumer protection legislation.

9. Intellectual Property

All original website content, including text, branding, graphics, layouts and other protected materials, belongs to Walton's Hardware or its respective rights holders.

You may not reproduce, distribute or commercially exploit protected website materials without appropriate permission.

Third-party product names and trademarks remain the property of their respective owners.

10. Prohibited Activities

You must not:

  • Use our website for unlawful purposes.

  • Attempt unauthorised access to website systems.

  • Introduce malware or malicious software.

  • Interfere with website functionality.

  • Submit fraudulent orders or false payment information.

  • Infringe the intellectual property rights of others.

11. Third-Party Services

Our website may use third-party payment, delivery and technology services.

Those services may operate under their own terms and privacy policies.

We are not responsible for independently operated third-party websites, except where liability cannot lawfully be excluded.

12. Limitation of Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.

Nothing limits your statutory rights as a consumer.

Subject to these protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

13. Governing Law

These terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protections applicable to you.

14. Changes to Our Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this website. Changes will not retrospectively remove rights arising from completed purchases.

15. Contact Information

Walton's Hardware

721 Knutsford Rd, Latchford East, Warrington WA4 1JY, United Kingdom

Email: help@waltonshardware.com

Phone: +44 19 2565 9920

Website: https://waltonshardware.com