Privacy Policy

Last updated: October 2026

Welcome to Walton's Hardware. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing products or contacting our customer support team.

This Privacy Policy explains how Walton's Hardware collects, uses, stores and shares personal information through waltonshardware.com.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Personal and contact information

  • Full name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Order and purchase history

  • Customer service communications

Payment information

Payments are processed through the payment providers available at checkout. We receive transaction confirmations and relevant payment details necessary to manage your order. We do not store complete payment card numbers.

Technical information

We may automatically collect your IP address, browser type, device information, website usage information, cookies and other technical data.

2. How We Use Your Information

We use personal information to:

  • Process and fulfil customer orders.

  • Arrange shipping and delivery.

  • Send order confirmations and tracking updates.

  • Handle returns, refunds and warranty enquiries.

  • Respond to customer service requests.

  • Prevent fraudulent transactions and protect website security.

  • Improve website functionality and customer experience.

  • Meet applicable legal and regulatory obligations.

  • Send marketing communications where permitted by law.

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information on appropriate legal grounds, including:

  • Performance of a contract, such as processing your purchase.

  • Compliance with legal obligations.

  • Legitimate interests, including fraud prevention and service improvement.

  • Consent, where required for optional cookies or marketing communications.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping basket functionality, support secure checkout, remember preferences and analyse website performance.

Optional analytics and advertising cookies will be used in accordance with applicable consent requirements.

You can manage cookie preferences through our website's cookie controls, where available, and your browser settings.

5. Sharing Personal Information

We may share relevant information with trusted service providers, including:

  • Payment processors

  • Delivery and courier companies

  • Website hosting and e-commerce providers

  • Customer support providers

  • Fraud prevention and security services

  • Analytics and marketing providers, where applicable

We do not sell personal information to third parties.

Service providers are expected to handle personal information securely and only for authorised purposes.

6. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where required, we use appropriate safeguards to protect personal information transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order administration, accounting, dispute resolution and compliance with legal requirements.

Retention periods depend on the type of information and applicable obligations.

8. Information Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and loss.

Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Your Privacy Rights

Subject to applicable UK data protection law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Restrict or object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

To exercise your rights, contact help@waltonshardware.com.

You may also complain to the UK Information Commissioner's Office (ICO).

10. Marketing Communications

If you receive promotional emails from Walton's Hardware, you can unsubscribe using the link in the email or by contacting our customer support team.

We will respect your marketing preferences in accordance with applicable law.

11. Children's Privacy

Our website is intended for general retail customers and is not directed towards children under 13.

We do not knowingly collect personal information from children without an appropriate lawful basis.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business practices, technology or legal requirements.

The updated version will be published on this page with a revised date.

13. Contact Information

For privacy enquiries, please contact:

Walton's Hardware

721 Knutsford Rd, Latchford East, Warrington WA4 1JY, United Kingdom

Email: help@waltonshardware.com

Phone: +44 19 2565 9920

Website: https://waltonshardware.com