Terms & Conditions

Last updated:  October 2026

These Terms & Conditions explain the general rules governing purchases, payments, deliveries and customer responsibilities when shopping with Walton's Hardware.

Please read them alongside our Terms of Service, Shipping Policy, Return & Refund Policy and Privacy Policy.

1. Business Information

Walton's Hardware is a hardware and DIY retailer operating through waltonshardware.com.

Our product range may include hand tools, power tools, fixings, hardware accessories, home improvement equipment and garden maintenance products.

2. Shopping With Us

Customers may browse available products, review product information and place orders through our secure online checkout.

You are responsible for ensuring that the information entered during checkout is accurate.

3. Product Descriptions

We aim to provide clear and accurate product descriptions, including relevant specifications, dimensions, compatibility information and features.

Customers should confirm that products are suitable for their intended application before purchase.

Product packaging or minor visual details may vary without affecting essential specifications.

4. Prices

Prices are displayed in GBP (£).

Applicable delivery charges are presented at checkout.

We may change prices for future orders without prior notice. Such changes do not affect purchases already accepted.

5. Payment

Orders must be paid using the payment options displayed during checkout.

Transactions are processed through the applicable payment provider.

We may carry out reasonable fraud prevention checks where necessary.

6. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

If we cannot fulfil an order, we will contact the customer and offer an appropriate resolution.

7. Delivery

Our shipping options are:

Method	Delivery Estimate	Price
Economy Shipping	5–8 business days	Free
Standard Shipping	3–4 business days	£15

Delivery estimates exclude processing time.

Customers must provide a complete and accurate delivery address.

8. Risk and Ownership

Ownership of purchased goods transfers to the customer once full payment has been received.

For consumer deliveries, responsibility for the goods normally transfers when the customer or a person nominated by them takes physical possession, subject to applicable law.

9. Returns

We offer a 30-day returns policy.

For voluntary change-of-mind returns, products should normally be unused and in resellable condition.

Statutory cancellation rights and remedies for faulty goods remain unaffected.

10. Product Safety

Hardware and power tools must be used in accordance with manufacturer instructions.

Customers should follow relevant safety guidance and use appropriate protective equipment.

Electrical products should only be installed or repaired by appropriately qualified persons where required.

Nothing in this section excludes liability that cannot legally be excluded.

11. Warranty

Some products may be supplied with a manufacturer's warranty.

Any warranty terms will depend on the product and manufacturer.

Manufacturer warranties are additional to, and do not replace, your statutory consumer rights.

12. Website Availability

We aim to keep our website accessible and functioning correctly.

Occasional maintenance, technical interruptions or third-party service issues may affect availability.

13. Customer Conduct

Customers must not misuse the website, attempt fraudulent transactions or interfere with its security and operation.

We may restrict activity that threatens website security or violates applicable law.

14. Complaints and Disputes

If you experience a problem with an order, please contact our customer support team.

We will review the circumstances and seek a reasonable resolution.

These terms do not restrict your right to pursue statutory remedies.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to applicable mandatory consumer protections.

16. Contact Details

Walton's Hardware

721 Knutsford Rd, Latchford East, Warrington WA4 1JY, United Kingdom

Email: help@waltonshardware.com

Phone: +44 19 2565 9920

Website: https://waltonshardware.com