Frequently Asked Questions

Welcome to the Walton's Hardware Help Centre.

Find answers to common questions about our products, orders, payments, delivery services and returns.

Orders & Payments

How do I place an order?

Browse our online store, select the products you need and add them to your shopping basket.

When you are ready, proceed to checkout, enter your delivery details and complete payment.

What currency do you accept?

All product prices are displayed in British pounds sterling (GBP).

What payment methods are available?

The payment methods currently supported by Walton's Hardware are displayed during checkout.

Availability may depend on your device and payment provider.

Is online payment secure?

Our checkout uses security measures provided by our e-commerce platform and payment processing partners.

We do not store complete payment card numbers.

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel.

We will attempt to cancel the order before dispatch. If your parcel has already been dispatched, our returns process and your statutory cancellation rights may apply.

Shipping & Delivery

Where do you deliver?

We currently offer delivery within the United Kingdom, subject to any product-specific or postcode restrictions shown at checkout.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

What shipping options are available?

We offer two delivery options:

  • Economy Shipping: Free, estimated 5–8 business days.

  • Standard Shipping: £15, estimated 3–4 business days.

Delivery estimates exclude processing time.

Do you offer free shipping?

Yes. Economy Shipping is free on eligible UK orders.

How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with tracking information where available.

You can also visit our Track Your Order page for assistance.

Can I change my delivery address?

Contact help@waltonshardware.com immediately if you need to change your address.

We will try to make changes before dispatch, but amendments may not be possible once a parcel is shipped.

What if my parcel is delayed?

Contact our customer support team with your order number.

We will investigate the shipment and help you understand the next steps.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy, subject to the conditions outlined in our Return & Refund Policy.

Your statutory consumer rights remain unaffected.

How do I return an item?

Email help@waltonshardware.com with your order number and the reason for the return.

Our support team will provide instructions.

Who pays for return shipping?

For voluntary change-of-mind returns, customers are generally responsible for return postage.

Where goods are faulty, damaged or incorrectly supplied, we will meet our obligations under applicable UK consumer law.

When will I receive my refund?

Refunds are issued after the return has been reviewed, within the applicable legal timeframe.

For other approved returns, we aim to process refunds within 7 business days after inspection.

Your payment provider may take additional time to display the funds.

What if I receive a damaged product?

Please contact us promptly with your order number, a description of the issue and photographs where available.

We will review the problem and arrange an appropriate resolution.

Products & Availability

What products does Walton's Hardware sell?

Our store focuses on hardware, tools and DIY essentials, which may include:

  • Hand tools

  • Power tools and accessories

  • Screws, fixings and fasteners

  • Home improvement supplies

  • Garden tools and equipment

  • Hardware storage and accessories

  • Maintenance and repair essentials

Are all products available immediately?

Product availability is indicated on the relevant product pages.

If an item becomes unavailable after an order is placed, we will contact you with suitable options.

Do products include a warranty?

Certain products may include a manufacturer's warranty.

Please review the product information or contact our support team for details.

Statutory consumer rights apply independently of manufacturer warranties.

Can you help me choose the correct product?

Yes. Contact us with the product name, intended application and any relevant measurements or compatibility requirements.

We will do our best to provide helpful product information.

Customer Support

How can I contact Walton's Hardware?

Email: help@waltonshardware.com

Phone: +44 19 2565 9920

Address: 721 Knutsford Rd, Latchford East, Warrington WA4 1JY, United Kingdom

Where can I find your policies?

Our Privacy Policy, Shipping Policy, Return & Refund Policy and Terms of Service are available through our website.

What if my question is not listed here?

Please contact our customer support team.

We will be happy to help with your enquiry.

Walton's Hardware — Hardware, Tools & DIY Essentials

Website: https://waltonshardware.com