Shipping policy

Last updated:  October 2026

At Walton's Hardware, we aim to provide a reliable, transparent and convenient delivery service for customers throughout the United Kingdom.

This Shipping Policy explains our order processing times, shipping methods, delivery charges and procedures for handling delivery enquiries.

1. Shipping Coverage

Walton's Hardware currently offers delivery within the United Kingdom.

Shipping availability may vary depending on the product, parcel dimensions and delivery postcode.

Any applicable delivery restrictions will be communicated before an order is completed.

2. Order Processing Time

Orders are normally processed within 1–3 business days following successful payment confirmation.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

3. Shipping Methods and Charges

We offer the following shipping options:

Shipping Method Estimated Delivery Cost
Economy Shipping 5–8 business days FREE
Standard Shipping 3–4 business days £15.00

Delivery estimates refer to the period after dispatch. Order processing takes an additional 1–3 business days.

Shipping charges are displayed at checkout before payment.

4. Delivery Estimates

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by:

  • Courier operating conditions

  • Bank holidays

  • Severe weather

  • Delivery address accessibility

  • Unexpected transport disruptions

  • High seasonal demand

If a significant delay occurs, please contact our customer support team.

Nothing in this policy limits your statutory rights concerning delivery.

5. Order Confirmation

After placing an order, you should receive an order confirmation email containing your purchase details.

Please review the information carefully and contact us promptly if anything appears incorrect.

6. Dispatch and Tracking

Once your order has been dispatched, we will provide a shipping confirmation email.

Where tracked delivery is available, the email will contain a tracking number or tracking link.

Courier tracking information may take some time to become available after dispatch.

7. Incorrect Delivery Addresses

Customers should ensure that delivery information is accurate and complete before placing an order.

If you notice an error, contact us immediately at help@waltonshardware.com.

We will attempt to update the address before dispatch where possible.

Address amendments may not be possible after the parcel has been handed to the courier.

8. Unavailable Products

We aim to maintain accurate stock information.

If an ordered item becomes unavailable, we will contact you to discuss the available options, which may include:

  • Waiting for replenishment

  • Dispatching available items separately

  • Choosing an alternative product

  • Receiving a refund for unavailable items

We will not substitute products without your agreement.

9. Damaged Deliveries

Please inspect your parcel and its contents when received.

If an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible.

Include your order number, a description of the problem and photographs where available.

We will investigate and arrange an appropriate remedy in accordance with your statutory rights.

10. Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact our support team.

We will investigate the shipment with the relevant delivery provider.

If a parcel is confirmed lost, we will arrange an appropriate replacement or refund.

11. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible.

If the order has already been dispatched, you may still have cancellation and return rights under our Return & Refund Policy and applicable UK consumer law.

12. Contact Us

For shipping enquiries, delivery assistance or tracking support:

Walton's Hardware

721 Knutsford Rd, Latchford East, Warrington WA4 1JY, United Kingdom

Email: help@waltonshardware.com

Phone: +44 19 2565 9920

Website: https://waltonshardware.com